Kentucky Department of Education

 

KETS Service Desk

Last Updated on Thursday, July 03, 2008 at 5:02 AM

KETS Service Desk
Phone: (502) 564-2002 (local)
            (866) 538-7435 (toll free)
E-mail: ketshelp@education.ky.gov

The Kentucky Education Technology System (KETS) Service Desk is striving to provide you, our customers, with the ability to learn what to expect when you utilize our services and to provide a definitive guideline for the areas in which the KETS Service Desk will provide support to our customers. We are here to aid in maximizing the benefits KETS technology will bring students, teachers, administrators, and department personnel in implementing the Kentucky Education Reform Act (KERA).

  How Tos and Standards Documents
KETS Service DeskPhone: (502) 564-2002 (local)           (866) 538-7435 (toll free) E-mail: ketshelp@education.ky.govThe KETS Service Desk has created this "How To" section to provide our customers fast access to documents and sites that can help them assist themselves quickly and easily.


  KETS Service Desk Customer Handbook
KETS Service Desk Phone: (502) 564-2002 (local)          (866) 538-7435 (toll free) E-mail: ketshelp@education.ky.govThis handbook is provided for you, our KETS customer, to familiarize you with our organization, our services, and our expectations in resolving all of your technical issues. We are helping you to help Kentucky students to proficiency and beyond...


For more information contact:

KETS Service Desk
500 Mero Street, 14th Floor CPT
Frankfort, KY 40601
Phone: 1-866-538-7435
ketshelp@education.ky.gov
The KETS help desk is available to educators with computer questions

Create a Trouble Ticket or Monitor your Trouble Tickets Online

Now you can create a Trouble Ticket using our Web Form.  Simply fill out as much information on the form as you can and a technician will contact you as quickly as possible.

Trouble Ticket Web Form

You can also view your existing trouble tickets by logging into our Remedy Mid-Tier system.  This self-service tool also allows you to submit new trouble tickets directly to the Service Desk. 

Remedy Mid-Tier system

Remedy Mid-Tier Documentation