CIITS Help

Published: 9/6/2016 9:02 AM

This page will show you where to go for help should you run into a problem.​​   Click Here to find the various school, district and state level Points of Contacts.  

First Line Support

Our vendor, SchoolNet​, will provide first line (Tier I) support.
Help Desk
Email: ciitshelp@schoolnet.com
Phone: 1-855-HELP4KY
Hours: M-F 8:00am-6:00pm

KET Encyclomedia / Discovery Education – Tier II
Phone: 1-800-323-9084
Hours:  Mon. – Thurs. 8:00 AM – 6:30 PM Eastern
Fri. 8:00 AM – 6:30 PM Eastern

PBS – Tier II
Phone: 1-800-572-6386
Email: LearningMedia@pbs.org

Turning Technologies – Tier II
Phone: 1-866-746-3015
7 a.m. - 9 p.m. EST, Monday through Friday

Smart – Tier II
Phone: 1.888.42SMART
Hours: Monday–Friday, 6 a.m. – 5 p.m. MST

Promethean – Tier II
Phone: (678) 393-1061
Mon - Fri 8:30 AM to 5:30 PM Eastern

SAS Curriculum Pathways – Tier II
Phone: SAS Help Desk 1-888-760-2515 (select option 2)
8:30 AM to 5:30 PM Eastern ET, Mon. – Fri. 

KETS Service Desk – Tier II
KETS network issues (customer cannot reach the CIITS login page)
Phone: 866-538.7435
E-mail: ketshelp@education.ky.gov
Mon. – Fri. 7:30 AM to 5:00 PM Eastern

For more detailed information see the Support Plan located on the Support Materials page.

Maritta Horne
Office of Education Technology
Division of School Data Services
300 Sower Blvd., 4th Floor
Frankfort, KY 40601
(502) 564-2020 ext. 2478
Fax (502) 564-1519