This page will show you where to go for help should you run into a problem. Click Here to find the various school, district and state level Points of Contacts.
First Line Support
Our vendor, SchoolNet, will provide first line (Tier I) support.
Hours: M-F 8:00am-6:00pm
/ Discovery Education – Tier II
Hours: Mon. – Thurs. 8:00 AM – 6:30 PM Eastern
AM – 6:30 PM Eastern
PBS – Tier II
Technologies – Tier II
- 9 p.m. EST, Monday through Friday
Smart – Tier II
Monday–Friday, 6 a.m. – 5 p.m. MST
– Tier II
- Fri 8:30 AM to 5:30 PM Eastern
Pathways – Tier II
Phone: SAS Help Desk 1-888-760-2515 (select option 2)
8:30 AM to 5:30 PM Eastern ET, Mon. – Fri.
Desk – Tier II
KETS network issues (customer
cannot reach the CIITS login page)
Mon. – Fri. 7:30 AM to 5:00 PM Eastern
For more detailed information see the Support Plan located on the Support Materials page.