CIITS Help

Published: 6/3/2015 10:38 AM

 

Here you will find the various CIITS Points of Contacts at the district and state levels as well as where to go for help should you run into a problem.​​

CIITS First Line Support

Our vendor, SchoolNet, will provide first line (Tier I) support for CIITS.
CIITS Help Desk
Email: ciitshelp@schoolnet.com
Phone: 1-855-HELP4KY
Hours: M-F 8:00am-6:00pm

KET Encyclomedia / Discovery Education – Tier II
Phone: 1-800-323-9084
Hours:  Mon. – Thurs. 8:00 AM – 6:30 PM Eastern
Fri. 8:00 AM – 6:30 PM Eastern

PBS – Tier II
Phone: 1-800-572-6386
Email: LearningMedia@pbs.org

Turning Technologies – Tier II
Phone: 1-866-746-3015
7 a.m. - 9 p.m. EST, Monday through Friday

Smart – Tier II
Phone: 1.888.42SMART
Hours: Monday–Friday, 6 a.m. – 5 p.m. MST

Promethean – Tier II
Phone: (678) 393-1061
Mon - Fri 8:30 AM to 5:30 PM Eastern

SAS Curriculum Pathways – Tier II
Phone: SAS Help Desk 1-888-760-2515 (select option 2)
8:30 AM to 5:30 PM Eastern ET, Mon. – Fri. 

KETS Service Desk – Tier II
KETS network issues (customer cannot reach the CIITS login page)
Phone: 866-538.7435
E-mail: ketshelp@education.ky.gov
Mon. – Fri. 7:30 AM to 5:00 PM Eastern

For more detailed information see the CIITS Support Plan.

Maritta Horne
Office of Knowledge, Information and Data Services
Division of Enterprise Data
500 Mero Street, 5th Floor CPT
Frankfort, KY 40601
(502) 564-2020 ext. 2478
Fax (502) 564-1519