CIITS Help

Published: 3/21/2014 8:10 AM

 

Here you will find the various CIITS Points of Contacts at the district and state levels as well as where to go for help should you run into a problem.

CIITS First Line Support

Our vendor, SchoolNet, will provide first line (Tier I) support for CIITS.

CIITS Help Desk
Email: ciitshelp@schoolnet.com
Phone: 1-855-HELP4KY
Hours: M-F 8:00am-6:00pm

EncycloMedia: Discovery Education
To access KET EncycloMedia: Discovery Education instructional resources, users will need a KET EncycloMedia: Discovery Education account.  If a user already has an existing EncycloMedia account, a new account is not necessary.
If users do not have an account with KET EncycloMedia: Discovery Education, they will be required to create one.  To create a new account, users need to contact their school/district KET EncycloMedia: Discovery Education administrator who can provide them a passcode, or they can contact their regional KET Education Consultant.  For EncycloMedia: Discovery Education login difficulties, contact:

KET EncycloMedia: Discovery Education
Phone: 800-323-9084
Hours: M-F 8:00am - 6:30pm EST

HippoCampus
To access HippoCampus resources, you will need a free login.  You may register for one by clicking here and then clicking on the button labeled "Create a Free Account".

If you encounter any problems, guidance is available by clicking on "About" from the HippoCampus main page.

PD 360 or Common Core 360
You can link to PD 360 and Common Core 360 from the CIITS homepage by clicking on the "PD 360 & Common Core 360" logo.  A separate login is no longer required.

If you are not directed to the PD360 and Common Core 360 landing page or experience difficulties with the resources, contact:

School Improvement Network Help Desk
Phone: 800-572-1153
Email: support@schoolimprovement.com
Hours: M-F 8:00am - 8:00pm EST

SAS Curriculum Pathways
You can access SAS Curriculum Pathways resources from within CIITS.  A separate login is no longer required.  For difficulty accessing SAS Curriculum Pathways resources from within CIITS, contact:

SAS Curriculum Pathways
Phone: 888-760-2515
Hours: M-F 8:30am - 5:30pm EST

Thinkfinity
You will need a free login to access Thinkfinity resources.  You may register for one by clicking here.  If you encounter problems, you can link to the Thinkfinity community help page here or contact Thinkfinity by email:
Email: support@thinkfinity.org
 
KDE Contact:
 
Maritta Horne
Office of Knowledge, Information and Data Services
Division of Enterprise Data
500 Mero Street, 5th Floor CPT
Frankfort, KY 40601
(502) 564-2020 ext. 2478
Fax (502) 564-1519