CIITS Help

Published: 6/13/2017 2:00 PM

This page will show you where to go for help should you run into a problem.​​   Click Here to find the various school, district and state level Points of Contacts.  

First Line Support - Tier I
Schoolnet Help Desk
Email: ciitshelp@schoolnet.com
Phone: 1-855-HELP4KY
Hours: M-F 8am-6pm ET
 
KET-PBS LM – Tier II
Email: LearningMedia@pbs.org
Phone: 1-800-572-6386
Turning Technologies – Tier II
Phone: 1-866-746-3015
Hours: M-F 7am-9pm ET
 
Smart – Tier II
Phone: 1-888-42SMART
Hours: M-F 8am–7pm ET
 
Promethean – Tier II
Phone: (678) 393-1061
Hours: M-F 8:30am-5:30pm ET
 
SAS Curriculum Pathways – Tier II
Phone: 1-888-760-2515 (select option 2)
Hours: M-F 8:30am-5:30pm ET 
 
KETS Service Desk – Tier II
KETS network issues (cannot reach the CIITS login page)
E-mail: ketshelp@education.ky.gov
Phone: 866-538.7435
Hours: M-F 7:30am-5pm ET

 

For more detailed information see the Support Plan located on the Support Materials page.

​​
Lyndsey Robinson
Office of Education Technology
Division of School Data Services
300 Sower Blvd., 4th Floor
Frankfort, KY 40601
(502) 564-2020 ext. 2474
Fax (502) 564-1519
lyndsey.robinson@education.ky.gov