Kentucky Department of Education

​Help Desk Services

• Customer: All School Districts, KDE and OET
• Description: The Kentucky Education Technology System (KETS) Service Desk is striving to provide you, our customers, with the ability to learn what to expect when you utilize our services and to provide a definitive guideline for the areas in which the KETS Service Desk will provide support to our customers. We are here to aid in maximizing the benefits KETS technology will bring students, teachers, administrators, and department personnel in implementing the Kentucky Education Reform Act (KERA).
• Service Hours: 7:30 am – 5:00 pm EST
• Associated Fees: N/A
• Contact Information: KETS Service Desk
  Phone (Toll Free): 1-866-538-7435
  Phone: 502-564-2002
  Fax: 502-564-4695
  Email: ketshelp@education.ky.gov
  Web: Technology Support and Services

Field Services (KETS Engineers)

• Customer: All School districts, KDE
• Description: KETS Field Services (KETS Engineer) represents the Kentucky Department of Education's Office of Education Technology as the face of education technology to an average of 25 public school districts.  Primary focus centers around the education, marketing, and implementation of the 2007-2012 Education Technology Master Plan.  Stakeholders include; CIO/DTCs, Finance Officers, Local Board Members, District and School administrators, Instructional staff, and students.

• Service Hours: 8:00 am – 4:00 pm EST
• Associated Fees: N/A
• Contact Information: Region Contacts

Region 1:
Jody Rose
Phone:  270-906-6959
Email:  Jody.Rose@education.ky.gov
 
Region 2:
Bruce Lindsey
Phone:  270-315-5592
Email:  Bruce.Lindsey@education.ky.gov
 
Region 3 and KDE:
Lee Muncy
Phone:  502-564-7168
Email:  Lee.Muncy@education.ky.gov
 
Region 4:
Charlotte Chowning
Phone:  502-418-7743
Email:  Charlotte.Chowning@education.ky.gov
 
Region 5:
Damon Jackey
Phone:  502-252-7607
Email:  Damon.Jackey@education.ky.gov
 
Region 6:
Judy Evans
Phone:  502-330-6386
Email:  Judith.Evans@education.ky.gov
 
Region 7:
Frank Wells
Phone:  606-367-3395
Email:  Frank.Wells@education.ky.gov
 
Region 8:
Harold Burchell
Phone:  606-226-3037
Email:  Harold.Burchell@education.ky.gov

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