Remote Access

Published: 5/1/2013 3:35 PM

 

Remote Access service is for residential and mobile users with high-speed access requirements.  Remote Access offers data service to any authorized government entity at rates dependent upon service provider contracts.  This service utilizes available broadband technologies to provide secure access to State resources and the Internet.

 

Windows Mobile Devices
Currently we have Windows Mobile devices on our network providing our customers with wireless remote access. These devices allow users to obtain access to Microsoft Exchange email, calendar, contacts and scheduling without having to be in the office.
 
Service capability includes:

  • Secure access to the State network (VPN)
  • Remote access to email, calendar, contacts and scheduling (Windows Mobile Devices)
     

Service implementation and support includes:

  • Consultation regarding service options and network configurations
  • Service provider bandwidth is based on best effort and is not guaranteed
  • Availability subject to service provider deployment of broadband access technologies
     

Virtual Private Network (VPN)
The VPN service option is a fully managed, end-to-end; IP based offering enabling customers to securely open select segments of their network traffic to business partners, suppliers and clients depending upon their unique needs. 
 
The VPN service enables support of both dedicated sites and remote access communication via a single platform. VPN service is a fully managed solution for customers interested in utilizing standards based encryption technology as the foundation for secure, high performance, data communications.
 
Service implementation and support includes:

  • Consultation regarding service options and security configurations
  • All required activities to complete service installation
  • Connectivity Issues

Service options include:

  • Remote access VPN Software Services (IPSec)
     

 

Hours of Availability
This service is available to customers 24 x 7, excluding planned outages, maintenance windows and unavoidable events.  Maintenance windows are used only when needed for planned changes that have gone through the KDE Change Management Process.  In addition to the Standard maintenance windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.
 
Standard maintenance windows are defined as:
 
12:01 a.m. to 5:00 a.m. each Sunday
 

 

Customer Responsibilities
  • Coordinate service installation with the access service provider
  • Provide local desktop support
  • Contact the Service Desk to report problems or request assistance
  • Follow the Acceptable Use Policy

 

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Matt Jury
Office of Knowledge, Information and Data Services
Division of Operations and Services
15 Fountain Place
Frankfort, KY 40601
(502) 564-2020 ext. 2404
Fax (502) 564-1519