KETS Service Desk - How To's and Standards Documents

Published: 10/29/2012 11:45 AM
The KETS Service Desk has created this "How To" section to provide our customers fast access to documents and sites that can assist you quickly and easily.
KETS Service Desk
Phone: (502) 564-2002 (local)
           (866) 538-7435 (toll free)
 
Hours of Operation: Monday - Friday 7:30 AM - 5 PM Eastern Time

The KETS Service Desk has created this "How To" section to provide our customers fast access to documents and sites that can assist you quickly and easily.
 
 

TMG Support Documentation

 

To receive the most up-to-date version of the TMG District Operations Guide (v3.0) please contact the KETS Service Desk at 866.538.7435 or via e-mail at ketshelp@education.ky.gov.
 
 

KETS Active Directory

 

Below is the documentation for supporting the KETS Active Directory.
 
  

KETS Help Desk ePolicy Orchestrater Support

 

KETS Service Desk Phone: (502) 564-2002 (local) (866) 538-7435 (800) E-mail: ketshelp@education.ky.gov This page contains documents that provide standards, instructions, hints, tips and best practices to those responsible for installing, maintaining, and the monitoring of NAI's Enterprise Policy Orchestrator (ePO) at the school, district and state levels.
 
 
KETS Help Desk VPN Support

This page contains documentation outlining how to download, install, and configure the KETS enterprise VPN client.  These instructions outline the process for both KETS domain users and users requesting KETS vendor VPN access.  This page also contains documentation outlining how KETS domain administrators will deploy the KETS Enterprise VPN server interface for domain users.
 
 
Munis Support

Financial Management System (Munis)MUNIS is the financial software package used in all 174 Kentucky School Districts. This section provides instructions and information to assist with consistent reporting of all financial information required of the Kentucky School Districts. There are also links to other associated sources. MUNIS Help Desk: (800) 722-4908.KETS Service Desk: ... More
 

 Network Support Documents

This page contains documents that provide standards, instructions, hints, tips and best practices to those responsible for maintaining, monitoring and analyzing components of the KETS Enterprise Network at school, district and state levels. The School Construction Technology Checklist Guide is now located here.
Matt Jury
Office of Knowledge, Information and Data Services
Division of Operations and Services
15 Fountain Place
Frankfort, KY 40601
(502) 564-2020 ext. 2404
Fax (502) 564-1519