OET Service Catalog

Vendor Supplied Systems supported by KDE personnel

Published: 8/2/2022 3:55 AM

​Content Management Server (CMS)/ Full Time support of users on this Microsoft System

  • Customer:  KDE
  • Description:  KDE Website authoring and display system.

​Remedy

  • Customer:  KDE
  • Description:  Incident Management application used by KETS Service Desk to manage incidents.

 

MUNIS

  • Customer: All School Districts
  • Descriptions:  State wide financial accounting program for schools and districts.

 

KSIS (Kentucky Student Information System)

  • Customer: All School Districts
  • Descriptions:  State wide student information program for schools and districts.

 

TimeForce

  • Customer:  KIDS
  • Description: A tool that allows KIDS the ability to track resource work and help level the work of the resource pool within KIDS and forecast future workloads.

 

ISA

  • Customer:  All School Districts
  • Description:  Internet Security and Acceleration (ISA) is used to protect from internet-based threats while providing users with secure and fast access.

 

Altiris

  • Customer:  KDE
  • Description:  Tracks comprehensive hardware information, installed software packages, and operating systems for all IT assets throughout their lifecycle.

 

KDE- DPR Tracking Tool

  • Customer:  KDE
  • Description:  A SharePoint based workflow tool that facilitates the automated approval process of requisition forms within KDE.

 

Return to OET District Service Catalog Guide Main Page

 

​KIDS Service Desk Contact Information

Phone (Toll Free): 1-866-538-7435
Phone:  502-564-2002
Fax: 502-564-1519
Email:  ketshelp@education.ky.gov
Technology Support and Services
KETS Engineer Program

 

  

​Brian Spellman
Office of Education Technology
Division of School Technology
300 Sower Blvd., 4th Floor
Frankfort, KY 40601
(502) 564-2020 ext. 2204
Fax (502) 564-1519
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