Technology Support and Services

Technology Support and Services

Published: 5/11/2018 5:01 PM
The Kentucky Education Technology System (KETS) Service Desk provides quality technical support to all Kentucky P-12 school districts & the Kentucky Department of Education. We are here to serve our customers and assist them in maximizing the benefits that KETS technology brings to students, teachers, and administrators throughout the Commonwealth of Kentucky.​
It's our pleasure to serve you!
KETS Service Desk
(502) 564-2002
(866) 538-7435
KETS Client Software Compatibility Matrix
The KETS Client Software Compatibility Matrix details the current status of vendor support for client software products running on specific Operating Systems and/or Internet Browsers.  This document lists the core KETS Enterprise software applications that are used and/or required to be used by all districts.


How To's and Standards Documents 

The KETS Service Desk has created this "How To" section to provide our customers fast access to documents and sites that can assist you quickly and easily.
  • KETS Enterprise VPN Support

    This page contains documentation outlining how to download, install, and configure the KETS enterprise VPN client.  These instructions show the process for KETS domain users.
  • KETS Service Desk - Network Support How To's

    This page contains documents that provide standards, instructions, hints, tips and best practices to those responsible for maintaining, monitoring and analyzing components of the KETS Enterprise Network at school, district and state levels.

​Mark McChesney
Office of Education Technology
Division of School Technology
300 Sower Blvd., 4th Floor
Frankfort, KY 40601
(502) 564-2020 ext. 2233
Fax (502) 564-1519

You can view your existing trouble tickets by logging into our Mid-Tier System. 

Remedy Mid-Tier System

This self-service tool also allows you to submit new trouble tickets directly to the Service Desk. 

Please contact the KETS Service Desk at (866) 538-7435 if you need any assistance.

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